Caracol Club Vacacional S.A. de C.V. and Caracol Travel S.A. de C.V., as well as any of its affiliated companies, subsidiaries or belonging to the same group (“Caracol Club Vacacional” y “Caracol Travel”), residing in Boulevard Kukulcan Km 16.5 Mza 53, Lote 48, Inside Hotel Omni Cancún, Upper part of Restaurant Da Vinci, Benito Juárez, Cancún, Quintana Roo, Estados Unidos Mexicanos, is responsible for collecting your personal data, the use that is given to them and their protection. 


Your personal information may be used for the following purposes: 

To process your vacation reservations, process your orders to purchase products designed to make your stay with us more comfortable. To keep you up to date on news, calls, and other activities related to our products and services. As well to provide you information about special promotions to satisfy your tastes and preferences: 

a)To fulfill our obligations derived from any contract between you and us. 

b)To allow you the access to our online services. 

c)To inform you about changes in our service. 

d)To notify you about any changes in our Privacy Policy. 


For the purposes mentioned above, we require the following personal information: Name, last name, sex, date of birth, name of the company where you work, address, country of origin, email address, telephone number of your home and work. Therefore, in some special cases they will also be asked for information known as sensitive, because it is confidential information that could affect the most intimate sphere of the user, such as any type of financial information. 


You have the right to access, rectify and cancel your personal data, as well as to oppose to the processing thereof or revoke the consent that you have granted for such purpose. Similarly, you can have access to the personal data that we have and to the details of the treatment thereof, as well as to correct them if they are inaccurate. Instruct us to cancel them when you consider that they are excessive or unnecessary for the purposes that justified their obtaining, or oppose to their treatment for specific purposes through the procedures we have implemented. 


In order to know these procedures, requirements and deadlines, you can contact our personal data department. You can ask for Marisol Sanchez to the phone +52 (998) 8810600 Ext. 5263, write to any of the following emails:, or visit our website 

Although, we inform you that your personal data can be transferred and treated inside and outside the country, by people other than this company. In that sense, your information can be shared with other companies by the group that Caracol Club Vacacional belongs to, and service providers. We use your information to communicate with you, provide service and support, to keep you up to date on the services and promotions that may be of your interest, as well as to know your complaints, doubts and preferences. Occasionally, we may also use your information to contact you for any market research related to our products or services. If you do not express your opposition to transfer your personal data, it will be understood that you have given your consent to do so. 


Caracol Club Vacacional takes the necessary measures to protect the personal information collected against unauthorized access, disclosure, alteration or destruction and to maintain accurate personal information and updated according to the provisions of the current Federal Law on Protection of Personal Data in Possession of Individuals in Mexico. 


Therefore, we reserve our right to make modifications or updates to this privacy notice at any time, for the attention of legislative and jurisprudential novelties, internal policies, and new requirements for provision, and offering of our services or products and marketing practices.  


If you wish to stop receiving promotional messages from us, you can request it by contacting Marisol Sanchez to the phone +52 (998) 8810600 Ext. 5263, or through any of the following emails: any modification to this privacy notice may be consulted at